Citadel Guide Support
Need help installing, configuring, or troubleshooting Citadel Guide?
Installation
Citadel Guide currently targets 64-bit Windows. Run the installer, create your local administrator account, and complete the first-run setup.
Getting Started
The typical workflow is:
Install → Create Administrator → Configure Jellyfin → Add Channels → Add XMLTV → Review EPG Matches → Build Guide → Verify Jellyfin → Configure Automation → Create Backup
Windows SmartScreen
Early Citadel Guide builds are unsigned, so Windows may display an unrecognized-app warning. Only bypass that warning when the installer was obtained from the official Citadel Guide website and the published checksum matches.
Feedback & Bug Reports
Citadel Guide includes built-in Feedback and Bug Report forms. Bug reports can optionally include sanitized diagnostics and Error IDs.
Email Support
Useful troubleshooting information
When contacting support, include your Citadel Guide version, what you were doing when the issue occurred, and any Error ID displayed by the app.